We want you to be fully satisfied with your SilkXtensions purchase. If for any reason you are not, we offer a 14-day return policy from the date your order is delivered.
To be eligible for a return:
To start a return, please email us at support@silkxtensions.com with your order number and reason for return. Once approved, we will send you return instructions.
You will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original method of payment. Please allow a few working days for the refund to appear on your account.
Yes, we will happily exchange your product if the length or colour is not suitable! Due to the nature and hygiene of our hair products, ALL products must be unopened and in its original shipped condition for an exchange to be accepted. Your original order must be return before an exchange of the new order is processed. To start a exchange, please email us at support@silkxtensions.com with your order number